Jennifer Heideloff, Director of Business Development
The innovations that companies make have a direct impact on consumer behavior. For instance, by supporting NFC functionalities, retail POS systems allow consumers to pay without using their cards. For eCommerce, having an online payment gateway with PCI-compliant standards offers consumers peace of mind when making purchases from home or on the road.
Because of the pace of innovation in the payment industry, merchants need a payment processor that has its ear to the ground on new market trends. A close relationship with merchant service providers can be an effective way for merchants and financial institutions to build their customer base and provide support to retain them.
Electronic Merchant Systems (EMS) has been on the front line of innovation while standing behind its partners since 1988. Based in Cleveland, Ohio, EMS is a leading merchant services provider with 12 regional offices located across the U.S. Since the very beginning, EMS has supported business owners who want to strengthen their financial well-being by providing them with a suite of innovative and cost-effective payment solutions and top-class customer support.
Jennifer Heideloff, Director of Business Development at EMS, says, “At EMS, we believe we’re better together. We strive to uphold the five core values of our company; integrity, service, compassion, dedication, and innovation, each time we enter the office. Our team works together, but we also serve our community and enjoy life together. We are one team, with one vision, to strive toward one mission – to empower merchants everywhere.”
Providing Services that Help Businesses Thrive
EMS offers merchants and financial institutions a robust suite of products and services tailored to each business’s needs and goals. Services include mobile processing solutions, eCommerce and online shopping carts, point-of-sale solutions for restaurants and retail, countertop payment terminals, surcharge, cash discount programs, gift and loyalty card programs, and web hosting and design.
These services don’t exist without EMS listening to feedback from merchants and hosting one-on-one conversations with merchants and financial institutions to determine their specific payment solution needs. The team takes the results of these conventions to heart and investigates the capabilities of current technology to give their partners the best possible resolution.
At EMS, we believe we’re better together. We strive to uphold the five core values of our company; integrity, service, compassion, dedication, and innovation, each time we enter the office
Service doesn’t stop at helping merchants implement new payment solutions. EMS’ support team is ready to answer questions from their partners 24/7/365.
Commitment to Data Security
Considering the sensitivity of financial information and data, EMS prioritizes merchant data security. Their solutions are held to a strict standard to protect themselves and their partners during every transaction. EMS is a Level 1 PCI-Compliant Service Provider, meaning they abide by the highest possible standards.
They require this compliance from all merchants that employ EMS to protect themselves and cardholders. It reduces the risk of security breaches, fraud, and cyberattacks.
More Than a Business Partner
EMS requires these tight security standards because the well-being of their partners is paramount. Beyond that, when new merchants sign up, they are set up for success with the help of the Business Development team and their undying commitment. EMS’ Payment Partnership Program is designed to make valuable connections for a merchant’s client base and serves as a one-stop-shop for all their financial needs, from loans to payment acceptance.
The attention it pays to its partners is just one way EMS sets itself apart from the pack.
“At EMS, we understand the trust our partners place in us when they send us their clients for credit card services. EMS will help you retain your clients and ultimately improve the banking relationships with them,” says Heideloff. “A partnership with EMS means personal, loyal attention. When you join our Payment Partnership program, you’ll be assigned a dedicated Business Development Manager who will take the time to get to know your business and the merchants you serve.”