Larry Talley, CEO & Founder
In today's world, where people are constantly glued to their mobile phones, businesses have started opting for text messaging solutions to better connect with their customers. Similarly, consumer preferences are moving beyond receiving bills in the mail and spam in their inbox regarding overdue membership fees. Businesses are being forced to evolve and be able to supply customers with a direct link to make payments conveniently on their mobile phones, through text messages. Everyware is turning this vision into reality, by utilizing its Pay-By-Text solution to enhance customer service and streamline payment processing, with two-way text messaging. With the mission of making payments faster for merchants and easier for consumers, Everyware enables merchants to offer consumers a secure way to pay. Merchants can collect payments quickly by texting an invoice, while consumers can conveniently pay anywhere and at anytime. From repaying loans to paying rent, transactions are now effortless, as opposed to logging into a website or calling a toll free number to wait on hold. “Our platform connects buyers and sellers by sending secure click-to-purchase links, text receipts, and bill reminders to make payments easy. Our unique integrated platform combines text messaging and payments to offer an easy way to boost revenue and improve customer service for merchants,” says Larry Talley, CEO and founder, Everyware.
Clients can easily establish a merchant account for payments and start using their two-way text communication system by simply logging into Everyware’s web-based portal. Businesses are assigned a dedicated messaging number to start texting and manage payments. Since merchants don’t need to install an App, clients can quickly signup within minutes with their instant onboarding.
Our unique integrated platform combines text messaging and payments to offer an easy way to boost revenue and improve customer service for merchants
The platform sends automated text receipts after every purchase to authorize and validate the payment. This text message opens up two-way communication and mitigates risk by allowing customers to text back with questions or concerns. Everyware’s scalable communication platform provides an easy payment integration layered with add-ons to deliver quicker service, reduce costs, and provide higher levels of customer service.
Collecting payments fast, with two-way text messaging, drives customer engagement and is the key to success. “Being able to merge the ability to provide customer service and collect payments creates tremendous value for businesses as it saves time calling and uses less resources,” says Talley. Customers can communicate with the sellers simultaneously while reducing hold times to keep customers happy. Using marketing as customer service, clients can upsell and cross sell products. For example, a hotel can text the guest prior to arrival to upgrade their room for an additional amount with a simple text. To ensure the highest level of security, they are PCI and HIPAA compliant.
Everyware offers the best option for collecting payments for a wide array of organizations, including NGOs and Healthcare offices. The company recently collaborated with a large medical company whose monthly revenue is $15 million dollars in medical billing, generally handled with numerous statements and invoices sent through the mail. With the Pay-By-Text solution, a medical company can reduce the number of statements being mailed and collect money faster. Everyware shortens the time it takes to receive an invoice in the mail and makes collecting payments from 30 – 60 days to an instant response.
Their communication platform is expanding soon to offer payment processing to support international clients. Additionally, by integrating with other chat platforms like WhatsApp or Facebook Messenger, the company will open up new avenues for collecting payments and driving customer engagement.